Steve Lockyer from Boots Distribution in Houghton Regis, Dunstable called Accord’s switchboard to leave a congratulatory message for our Chairman and MD.
Mr Lockyer wished to convey his sincere thanks for the quality of customer service provided by our engineer, David Wells, who responded to a call from Boots warehouse over the weekend. Mr Lockyer stressed how helpful and courteous David is, and not only did he resolve the problem for which he had been called-out, but also offered to help with a problem affecting another lift and repaired that as well ! Mr Lockyer was at pains to emphasise “how refreshing it had been to see the extra effort David had made and how greatly it was appreciated by me and all my staff”.
Thanks from Boots Distribution, Dunstable, 12-Apr 2010
'It would be greatly appreciated
if you can pass on my extreme gratitude to Kevin, Andy
and all the other lads who worked on the project. Their
efforts at the end of the day was outstanding in completing
the works, as near as was practicably possible, on time,
under very difficult
circumstances. I know the staff within the building thought very highly of all
of them and that of course includes myself!!
Andrew Sanderson (IEng MIET), Electrical Services Manager, University of Portsmouth.
"It's not often you get to
give credit when it's due but the Overbury team would
wish to extend our thanks to Accord and particularly
your on site team (Rob Davis & Dean McFarlane). The
professional and Site friendly way they went about the
works was both a credit to themselves and Accord. Please
offer our thanks again to them and hopefully when we are
in a position to again work with Accord would definitely
request the services of your team and especially Dean and
Rob should they be available."
Andrew Sweet, Project Manager, Overbury
"The old lifts had reached the end of their lives; the new lifts have brought vertical movement in this building into the 21st century and are a huge improvement for our staff and students."
Ian Caldwell, Director
of Estates & Facilities, Kings College London
“We are extremely pleased with the installation, the performance and ride quality of all six lifts and in particular the triplex system within the Reception area, provides significantly improved traffic handling and reduced waiting times”.
Steve Bailey, JB Lift Consultants Director
“Your engineers have recently finished the lift improvement project and I just wanted to pass on my thanks for a job well done and to express how efficient and courteous both engineers were.
I would also like to say thanks to Lee, our regular engineer, who, since he has come on board, ensures we have very few break downs, this is really appreciated.”
Miss Eithne Egan, Dalkia Facilities Manager
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